Our Insurance Claim Process

Let Us Act Quickly When You Suffer Storm Damage

If temporary repairs are needed to prevent further loss to your property, you don't have to wait for your adjuster to inspect your home or settle your loss. Platinum Builders can make temporary repairs to prevent further loss to your property.

Most property policies have a reimbursement provision for reasonable and necessary temporary repair costs (up to a specified limit) that you incur while trying to protect your covered property from additional damage resulting from a covered loss. Please be sure to save receipts for reimbursement.

You also do not have to wait for your adjuster to inspect your home or settle your loss in order for you to select a repair firm, but you should wait to begin final repairs until an inspection is made and the covered damages are properly assessed.

Here's What to Do in the Insurance Claim Process

1) Call Platinum Builders and have one of our roofing experts give you a free inspection to determine the extent of your damage. If we determine there is sufficient damage to your roof, now is the time to call your homeowner's insurance company and file a claim.

2) It is very important to have your Platinum Builders representative meet with your insurance adjuster at the time of their inspection. Your insurance adjuster will require you to have a signed contract from your contractor. Our project supervisor will work with your insurance adjuster on your behalf, making sure you receive the full compensation you are entitled to.

3) Your insurance company may want you to get three or four estimates. However, this is not something you have to do. You can choose any professional to do the estimate, and they only have to do one if that is what you choose to do. The amount your insurance company agrees to give you for repair of your home will be considered the total insurance allowance. If you choose the lesser of all proposals, your total insurance allowance will be reduced by this amount, regardless of the quality and integrity of the company itself.

4) In most cases, your insurance company will make two payments. The first check is for the actual cash value (ACV), less depreciation. Upon completion of the work, your contractor will send a final invoice to your insurance company. This invoice will include ACV plus depreciation, which equals your net claim. Your insurance company will then release the depreciation check.

Call us now if you have questions or need immediate services.